Support

Contact

Our support inbox is being set up. For billing, use "Manage billing" on Your Meals; the answers below cover the most common questions.

Tell us what you were doing and what you expected to see. If it's about a number, include the meal name. We never need your password.

Calculations

A number looks wrong. The most common cause is costs entered for a whole batch while servings is left at 1. Check the servings box, then see how calculations work for every formula.

Margin vs food cost %. Margin is profit as a share of the selling price. Food cost % is ingredients only as a share of the price. Food cost percentage explained.

What counts as a calculation? Pressing "Calculate my meal" and getting a result. Typing, editing and incomplete meals don't count.

Your account and meals

Sign out or delete your account from the bottom of Your Meals. Deleting cancels any subscription and removes every meal straight away. It can't be undone.

Forgot your password? Enter your email and tap "Forgot password" on the sign-in page.

Billing and Pro

Cancel, change card, switch monthly or yearly, invoices: press "Manage billing" on Your Meals. It opens your secure billing page.

I paid but still see Free. It usually updates within a minute. Refresh Your Meals. If it still says Free after a few minutes, sign out and back in with the email you paid with.

After cancelling. Pro stays until the end of the paid period, then you're back on Free. Nothing is deleted.